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NGN Pricing Changes for O2 Mobile Customers

On 1st July Ofcom made some regulatory changes that meant O2 changed the way customers are charged for calls to Non-Geographic Numbers (NGNs). The changes are designed to make the cost of calls clearer, particularly for mobile callers.

Calls made to 084/087/09/118 numbers across the UK will change from their current RRP structure to a split between a service charge and an access charge:

  • An access charge – this part of the call charge is set by the mobile operator at ppm. Pricing is changing for mobile from 25p Ex VAT to 37p Ex VAT (45p Inc VAT). New changes will take effect in our systems on 27 August and we are following consumer on the changes.
  • A service charge – this is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is. For example, ITV for X-Factor. The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg “Calls to this number will cost XXppm Service Charge plus your phone company Access Charge.” The joint price will be charged on the phone bill.

The joint price will be charged on the phone bill.

This is happening for all mobile customers on bundled tariffs, the tariffs designed for SMB – new, re-sign and existing. However, for existing mobile customers on Mobex and Best 4 Business Pay As You Use, existing rates will apply until resign. New customers on these tariffs will be subject to the new NGN rates.

If you would like to know more, click here.


If you have any questions about the changes, please don’t hesitate to get in touch by calling: 0845 606 1000 or email solutions@atlasict.co.uk

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