Having Trouble Accessing My O2?


If you are having problems with updating your account please check the following;


1.If you have clicked ‘Update my account’ link but no email has been received. You should;

  •  Check that a valid email address has been used
  •  Check their junk mail folder
  •  Try another internet browser (Chrome/Internet Explorer)

If none of these resolve the issue please follow step 2.


2.Forgotten password reset link;

  •  Click on the ‘Forgot your username or password’ link on the main page.
  • They will be asked to enter a mobile number and they will receive a verification code via text message


Please note – you can’t use a mobile number that has already been used to register another My O2 Business account.



If you have any trouble accessing your My O2 Business update, please don’t hesitate to get in touch and we will be happy to assist you. Call: 0845 606 1000 or email:

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