iOS 9 Wi-Fi Assist
If you have upgraded to iOS9 or bought a new iPhone, you will now have a feature called Wi-Fi Assist, which automatically switches on the iPhone’s data connection to the mobile carrier when the Wi-Fi connection is poor.
This feature is intended to give you a better user experience by helping avoid common problems that arise from a weak Wi-Fi connection, such as videos being slow to stream or webpages not fully loading, without you having to disable the Wi-Fi connection first to access the mobile network.
However, if you’re not on an unlimited data plan, Wi-Fi Assist can lead you to unknowingly use a lot more mobile data than usual, resulting in an unexpected high bill due to exceeding your data limit. To avoid bill shock we recommend turning off the Wi-Fi Assist feature, please read below for instructions:
- Go to Settings > Mobile
- Scroll to the bottom of the list and disable Wi-Fi Assist.
- You will know WiFi assist is disabled when the slider is no longer green.
If you need assistance turning off WiFi assist, please get in touch with us today: 0845 606 1000 or email: firstname.lastname@example.org